Estamos a solo un clic de ayudarte a entender tu cabello y así saber cómo utilizar nuestros productos, qué cantidades aplicar y en qué orden utilizarlos.
Porque sí, el orden de los productos, sí altera el pelazo!!
Write to us and tell us your questions on our WhatsApp, we'll explain how to use our products according to your hair's needs.
Yes, at Curly Roots we don't want to "sell" you our products, we want you to fall in love with them first, and then we know you'll buy them! We always prioritize whether they are suitable for your hair and its needs, and if they're not for you, we'll tell you, it's that simple.
We tested these products with wavy, curly, and even afro hair before launching them. We wanted to make sure our products could adapt to all patterns, so that everyone can enjoy great results.
We currently work with the following courier companies for all our services:
The shipping methods available in the online store are:
The products offered on the website will be shipped to the following destinations:
Correos Express 24–48 business hours (1 to 2 working days)
GLS 24–48 business hours (1 to 2 working days)
Orders placed before 15:00 will be shipped the same day.
Orders placed after 15:00 will be shipped the next working day.
We are eager for you to receive your products! Therefore, please note that orders placed before 15:00 will be shipped the same day and the delivery time will be 1 to 5 working days, depending on the shipping method and location you choose. Orders placed after 15:00 will be shipped from the next working day.
The information and/or personal data you provide us is processed according to the privacy policy available on our website. By using this website, you consent to this information and declare that all information and/or data you provide is true and accurate.
If the order received is incorrect, broken, or in poor condition, we will cover the return costs, but you must contact us within 48 hours of receiving it.
If you would like more information about this process, you can contact our customer service.
You have the right to voluntarily withdraw from the contract during the 14 calendar days following the purchase, without giving any reason.
In this case, you must return or deliver the products directly to THE BEAUTY HUB S.L at C/Alemania 59, nave 5, Badalona (Barcelona), SPAIN, assuming the return costs.
The right of withdrawal will not apply to purchases of products that are not suitable for return for hygiene reasons and that have been unsealed after delivery.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by email, completing the form shown in the following section and sending it to compras@curlyroots.es, or by calling/WhatsApp at +34 652168704.
Once we receive your request, we will inform you of all the steps to follow to carry out the return/withdrawal of the products and the refund of the amounts paid, if applicable.
(You only need to complete and send this form if you wish to withdraw from the contract)
For the attention of THE BEAUTY HUB, S.L.
C/Alemania 59, Badalona, Barcelona, SPAIN.
Email: info@curlyroots.es and phone/WhatsApp: +34 652168704
I/We hereby inform you that I/We withdraw from the sales contract for the following products:
A:_______________
B:_______________
C:_______________
Ordered on / received on: ___/_____/202__
Name of the consumer and user or consumers and users:
Address of the consumer and user or consumers and users:
Signature of the consumer and user or consumers and users
(only if this form is submitted on paper)
Date
If you have any questions, you can contact our customer service by phone/WhatsApp: +34 652168704 or through the following email address: info@curlyroots.es. Customer service hours are Monday to Friday from 9:00 to 18:00.
Orders placed before 3:00 PM will be shipped the same day.
Orders placed after 3:00 PM will be shipped the next business day.
If the order you receive is incorrect, broken, or damaged, we will cover the return shipping costs, but you must contact us within 48 hours of receiving it.
For more information about this process, please contact our customer service department.
Of course, our specialized service will help you on WhatsApp 652168704
